Answers to common questions, and how to reach us if something isn't working right.
We usually reply within a couple of days.
Open the Scan tab and point your camera at the PLU sticker on the item. If a code doesn't scan cleanly, you can also enter the PLU number manually.
Raíz combines public data from the EPA Pesticide Product Label System, the USDA/FDA Pesticide Data Program, and USDA NASS Quick Stats. It reflects typical, statistical data for that crop type — not a lab test of the specific item you scanned.
Open Settings → Remove Ads and tap "Restore purchases." This re-checks your subscription with the App Store and should clear ads within a few seconds. If it still doesn't resolve, email us with the approximate time you subscribed and which device/platform you're on.
Open Settings → Delete Account. This permanently removes your account and all associated data (scan history, favorites) and can't be undone.
The more detail the better: what you were doing, what you expected, what happened instead, and your device model/OS version if it's a display or crash issue.